Refund policy

BEST & FREE 30-day return policy around, which means you have 30 days after receiving your item to request a return no matter the reason or damage or amount of times you used it.

To be eligible for a return, you’ll need proof of purchase such as a receipt or the name and information associated with the purchaser. 

To start a return, you can contact us at info@griplabsports.com or @griplabsports on Instagram. Please note that returns will need to be sent to the following address: 3720 Prospect Avenue, Yorba Linda, CA 92886.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

You can always contact us for any return question at info@griplabsports.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to contact us about exchanging the item you have, and once the return is accepted, we will send out the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kevin@griplabsports.com.